Google Health Connect

Please see the Android Device Step Recording page if you are interested in using your Android device's built-in step counting integration.

A. Connecting Through Google Health Connect

Google Health Connect is a new app from Google that replaces Google Fit. It serves as central storage on your device for all fitness and health data. Apps can read and/or write data from Health Connect, and you can control which apps have access to certain data.

Getting Started

Follow these steps to enable auto-sync with your Samsung Watch. Each of these steps has more detailed instructions later on.

Install Google Health Connect
Enable auto-sync in our app

Step 1: Install Google Health Connect

Install the Google Health Connect app. You can download this from the Play Store: https://play.google.com/store/apps/details?id=com.google.android.apps.healthdata&hl=en&gl=US&pli=1

Step 2: Enable auto-sync in our app

Open our app.
Tap the Dashboard or Me tab and scroll down to Manage Connected Fitness Trackers.
Tap +Add a Device.
Tap Mobile Phone.
Tap Android using Google Health Connect.
Tap Connect.

When asked, please make sure you give us permission to access your data. You can decide which data points we can read from Health Connect.

For step challenges, you must provide access to at least step data
For activity-based challenges, you must provide access to at least exercise sessions and distance

B. Troubleshooting

B.1 Granting Permissions

The first time you connect with Google Health Connect, we will ask you for permissions to read your fitness data. Without those permissions, we cannot read your data, and you cannot connect with Google Health Connect.

You can grant permissions by following these steps:

Open the Android Settings
Open the Apps section
Select our app from the list
Click Permissions
When there are permissions in the 'Not allowed' section, please click them and select Allow

B.2 Checking For Access Rights to Fitness Data

Open the Android Settings
Open the Apps section
Select Health Connect from the list
Click Open to open Google Health Connect
Click App permissions
Select our app from the list of apps
Select Allow all and go back
Make sure our app is listed under the Allows Access list of apps.
1. 📷 Please create a screenshot of what you are seeing on this screen when you're contacting support.

B.3 Checking Availability of Step Data

Open the Android Settings
Open the Apps section
Scroll down the list of apps and select Health Connect
Click Open to open Google Health Connect
Tap Data and Access
If you do not see Activity listed, select See all categories
Select Activity
Select Steps
Select See all entries
Navigate to a date that is missing data in our app and confirm it is listed in Health Connect.
1. If the missing data is there, please create a screenshot of what you see on this screen and send it to our support team.
2. If the missing data is not there, the data will not appear in our app. Please make sure you follow the connection instructions at the top of this article and the troubleshooting procedures in B1 and B2 above.

B.4 Checking Availability of Activities

Open the Android Settings
Open the Apps section
Scroll down the list of apps and select Health Connect
Click Open to open Google Health Connect
Tap Data and Access
If you do not see Activity listed, select See all categories
Select Activity
Select Distance
Select See all entries
Navigate to a date that is missing data in our app and confirm it is listed in Health Connect.
1. If the missing data is there, please create a screenshot of what you see on this screen and send it to our support team.
2. If the missing data is not there, the data will not appear in our app. Please make sure you follow the connection instructions at the top of this article and the troubleshooting procedures in B1 and B2 above.

B.5 Confirmation Required to Record More Than 50 Thousand Steps in One Day

With some device configuration settings, Google Health Connect and Google Fit will not accept and synchronize steps if you accumulate more than 50 thousand in a day. The Google application should have a confirmation screen on which you can accept those steps by confirming you were not in a vehicle. Google apps change frequently, so access to this confirmation screen may vary.